Junk removal
She wants it gone this weekend, and whoever texts a price first gets the driveway.
Marketing and follow-up for junk removal companies
Junk removal customers are often in a hurry. They are moving, clearing out a parent's house, or finishing a renovation, and they want the pile gone by the weekend. The Home Service Guild Marketing Operations System helps with the four jobs of growth in a business where a fast answer often wins the job, and you own every account it runs on.
About two minutes. You see your score right away.
The four jobs in a junk removal business
Getting Found.
In a junk removal business, marketing means showing up when someone searches with a garage full of stuff and a deadline. They want to see what you haul, where you work, and how to get a price, along with reviews from people who say you showed up on time. Home Service Guild builds those pages on your website, keeps your Google Business Profile current, and runs your Google and Facebook ads in your company's name, tracking which ones bring in calls so your budget goes to the ones that bring you jobs.
Reply/Follow Up.
A customer who wants it gone this weekend often books with whoever sends a price first, so an inquiry that sits for a few hours may already be lost. The garage photo texted to your phone, the web form, and the voicemail all go on one list under the customer's name, and your phone buzzes the moment one arrives, even mid-load. Every price that goes out gets a follow-up reminder until the customer gives you an answer.
Operations.
Weekends fill first, and an office that cannot see the real schedule ends up promising a Saturday it does not have. Online booking, invoices, and payment reminders run on one system. The schedule and each job's notes live in your field service software where the whole team can see them.
Word of Mouth.
A customer who cleared out a garage this spring may have a basement to empty next year, and friends who are about to move. Once the driveway is swept, the customer gets a thank you with a link to review you on Google, and past customers keep hearing from you, so when a friend asks who hauled all that away, yours is the name they remember.
An example of what we hear from the junk removal companies we work with
A homeowner texted a photo of her garage to a few companies, and I answered last.
A homeowner who was closing on her house in ten days texted a photo of her garage to every junk removal company she could find. I saw the message after my second load of the day and meant to price it when I got back to the truck, but by the time I sent her a number that evening, she had already booked the company that texted her a price before lunch.
What the Home Service Guild Marketing Operations System does for a junk removal company
The Home Service Guild Marketing Operations System runs under all four jobs in your junk removal company and connects to the field service software you already use, like Housecall Pro. If your company runs on Jobber instead, we set that up too, and Jobber setup for junk removal shows how we work with it. In about twenty years in real estate, Robert Earl dealt with junk removal companies as a client and as a business partner, so he has seen this work from the customer's side of the driveway.
Articles for junk removal owners
- How do junk removal companies quote fast enough to win the job?A customer who wants junk gone this weekend often books whoever sends a price first. Why speed wins the job and what a fix looks like for junk removal.
- How does a junk removal company fill weekends without overbooking?Weekends fill first in junk removal. Why the schedule must show what is booked in real time, so the office never promises time it does not have.
Questions junk removal owners ask us
How can a junk removal company answer faster when a customer wants it gone this weekend?
Make sure someone sees each request right away, wherever it came in. Even a short text saying a price is coming within the hour keeps the customer from booking the next company while you finish the load you are on.
How does a junk removal company keep the schedule full in the slow months?
The people who already know you are the best place to start when the schedule thins out. A past customer who cleared a garage in spring may be emptying a basement by fall, or helping a parent move. Knowing which ads bring in calls also tells you what is worth paying for in a quiet month.
How should a junk removal company handle callers who are comparing prices?
Answer quickly with a clear price, then follow up. A caller who is comparing prices is still deciding, and a fast, plain answer from a company with good reviews is often the one they pick. If they go quiet, a friendly check back the next day often finds them still undecided.
How do I know which part of my junk removal business to fix first?
The free business score will show you which of the four jobs is costing your junk removal company the most work. It is eight questions, takes about two minutes, and shows your score right away.
Free business score
See which of the four jobs is costing your junk removal business the most work.
Eight questions, about two minutes, and your score on screen straight away.
Get my free junk removal business score