Housecall Pro
Housecall Pro online booking that matches the real schedule
We set up Housecall Pro online booking so customers can book only the services you want booked online, at times your crews can actually make.
At nine on a weeknight a homeowner notices water under the kitchen sink again. She finds your website and wants to get something on your calendar before she forgets. The only option is a phone number, and the office closed hours ago. By morning she has booked with a company that let her pick a time.
Online booking can also go wrong in the other direction. A booking page that offers every service at every hour hands the office appointments the crews cannot keep. Home Service Guild sets up online booking in Housecall Pro so customers can book the work your company wants booked, at times your crews can reach. Booking serves two of the four jobs. It brings in work for marketing, and it feeds a schedule that operations can run.
Takes a minute. Our team will get back to you.
Choosing which services customers can book
Every bookable service in Housecall Pro comes from the price book, and each one can be switched on or off for online booking. Work with a fixed scope suits booking well. A tune-up or a drain cleaning has a known length and a known price. Jobs that need someone to look first, such as a remodel or a system replacement, work better as a request that the office answers.
We go through the price book with you service by service. Together we decide which services go online and write descriptions a homeowner can follow without calling to ask.
Hours, arrival windows and how soon customers can book
Housecall Pro sets booking hours day by day, with flexible time slots or specific start times. An arrival window tells the customer when to expect the crew, for example between 10 and 12, rather than promising an exact minute. The earliest availability setting controls how soon a customer can book, from the same day up to a week out.
Before it offers a time, Housecall Pro checks the length of each service against the open slots so two customers cannot book the same crew at once. We set service lengths with you and leave room for driving between stops, so the times on the page are times your crews can keep.
Matching bookings to the right techs and zip codes
Housecall Pro lets the company choose which employees are available for online booking. When a service is assigned to one employee, only that employee can be booked for it, which keeps specialty work with the person qualified to do it. A service area built from zip codes can limit booking to customers you serve, and the employee assignments have to match that area. We map both with you before the page goes live.
Where customers find the booking page
Housecall Pro offers a booking button for your website and a direct link for emails and social posts. It also offers Reserve with Google, which puts a booking option on your Google Business Profile. We place each one with you and set up tracking so you can tell which of them brings in bookings.
When no time fits, the customer can send a request instead, and Housecall Pro records it as a lead. Those requests belong in the same list as your calls and web forms, which is the subject of every inquiry into Housecall Pro. Booking is only one of the Housecall Pro pieces we connect to that list.
Showing prices and taking deposits
The booking page can show prices or hide them. It can also take a deposit or the full payment when the customer books. Showing the price makes sense for a flat-rate service the customer can understand at a glance. A deposit can make sense for an appointment that ties up a crew for half a day. We decide each of these with you, service by service.
Not sure where to start? See which of the four jobs is costing your business the most work.
About two minutes. You see your score right away.
How we help your trade
- How we help plumbers answer every call and follow up every estimateCatch every plumbing call and win more of your estimates. We walk your call process like a homeowner, then set up your plumbing CRM. Free consultation.
- How we help electricians answer every call and follow up every estimateAnswer every call and book more big estimates. We walk your calls like a homeowner, then set up your electrical contractor CRM. Free consultation.
More about Housecall Pro
- Housecall Pro setup and training for your office and crewsHousecall Pro setup and training for your office and techs: live online sessions on your own account, recorded walkthroughs, and every inquiry connected.
- Finish the Housecall Pro setup your company already pays forAlready on Housecall Pro but stuck on the basics? Learn how to use Housecall Pro fully: we finish the setup, connect every inquiry and train your team online.
- Switching to Housecall Pro from another program, spreadsheets or paperMoving to Housecall Pro from another program, spreadsheets or paper? We plan the move of your customers and job history and train your team online.
- Every inquiry in one list connected to Housecall ProHousecall Pro lead capture for calls, web forms, texts and marketplace leads in one list, with each inquiry's source recorded so you see what brings in work.
- A Housecall Pro price book built around the way you quoteA Housecall Pro price book built around the way your company quotes, with flat rate pricing, so the office and every tech price the same work the same way.
- Follow-up on every open estimate in Housecall ProHousecall Pro estimate follow-up, set up so every open quote has a clear owner and a next message on a schedule. See how quiet estimates turn into booked jobs.
- Housecall Pro invoices and payments that bring the money in soonerWe set up Housecall Pro invoicing so invoices go out the day the work is done, past due reminders run on their own and customers can pay the way they like.
- Reviews and past customers in Housecall ProHome Service Guild sets up review requests and past customer campaigns in Housecall Pro so happy customers leave reviews and hear from you again.
- Housecall Pro service plans and maintenance agreementsWe set up Housecall Pro service plans and maintenance agreements: plan design, selling at the job, scheduled visits, billing and renewals.
- Getting new hires working in your Housecall Pro accountHousecall Pro employee training by role for new office staff and techs, with recorded walkthroughs of your own account, so the setup holds as people change.
- Housecall Pro lead sources: see which marketing brings in jobsHousecall Pro job tags and lead sources tie each job and its revenue to the ad, listing, page or referral that produced it, so you know where marketing pays.
Questions owners ask
Is online booking included in our Housecall Pro plan?
Housecall Pro lists online booking on its Basic plan, and the higher plans include everything in Basic. Reserve with Google is set up from the same booking settings.
Can customers book a job we need to see before we price it?
We keep those services off the bookable list or set them up so the customer sends a request. The request reaches the office as a lead, and someone calls back to schedule the visit.
What stops two customers from taking the same slot?
Housecall Pro checks each service's length against the open time slots before it offers a time, so it does not double book a crew. We set service lengths with you so the slots it offers are realistic.
Whose name is on the Google Business Profile when we turn on Reserve with Google?
Yours. The profile, the website and the Housecall Pro account all stay in your company's name. We connect booking to the profile you already own.
We tried online booking once and turned it off. Can we try again?
Yes. We start by finding out what went wrong the first time. Often a service or a time slot was offered that never should have been. Then we relaunch with a short list of services and add more once the office is comfortable.
Send us a message
Tell us a little about your business and what you would like help with, and our team will get back to you.